Delivery Policy – Toy Poodle Paw
At Toy Poodle Paw, we are committed to ensuring that every puppy and pet product is delivered to you safely, securely, and on time. Since we specialize in live animal delivery as well as pet care products, our delivery policy is designed to prioritize the health, comfort, and safety of your puppy while also providing reliable service for all other items.
1. Delivery Coverage
We currently deliver within the United States and to selected international destinations where regulations allow the safe transport of live animals.
All deliveries comply with state, federal, and international animal transport regulations.
Customers outside the U.S. should contact us at info@toypoodlepaw.com or via WhatsApp +1 805 214 1120 to confirm delivery availability in their region.
2. Delivery Options
a) Local Pickup (Free)
Customers may pick up their puppies or products directly from our location.
Appointments are required to ensure proper preparation.
b) Ground Delivery (U.S. Only)
For customers within driving distance, we can arrange safe ground transport by a certified pet courier.
This option allows puppies to travel in a climate-controlled environment with frequent care checks.
c) Airline Delivery (Domestic & International)
We partner with trusted airlines that provide pet-safe travel programs.
Puppies are flown in climate-controlled cabins and monitored by airline professionals throughout the journey.
Customers must be available at the designated airport to receive their puppy upon arrival.
d) Pet Nanny Delivery (Optional Upgrade)
For customers who prefer added care, we offer Pet Nanny services where a trained professional escorts the puppy during the entire journey until safe handover.
This option provides additional comfort and reduces travel stress for your pet.
3. Delivery Timeline
Puppies: Delivery usually takes 2–5 business days from the date of full payment, depending on location and airline schedules.
Pet Products & Accessories: Standard orders ship within 3–4 business days and arrive within 3–5 business days, depending on the destination.
Customers will receive tracking information for all shipments.
4. Delivery Costs
Delivery fees vary depending on location, mode of transport, and service type (Ground, Airline, or Pet Nanny).
Exact shipping costs will be provided during the finalization of your order.
Customers are responsible for any customs, taxes, or import fees required by their country for international shipments.
5. Puppy Safety & Health Guarantee During Delivery
All puppies are examined by a licensed veterinarian before travel.
Each puppy comes with up-to-date vaccinations, deworming, and a health certificate.
Puppies are provided with proper hydration, a comfortable crate, and travel care during transportation.
We guarantee that your puppy will arrive healthy and safe.
6. Customer Responsibilities
Customers must provide accurate delivery information, including full name, address, phone number, and email.
Customers must be available to receive the puppy at the agreed location (home, airport, or pickup point).
If the delivery attempt fails due to incorrect information or missed pickup, additional fees may apply.
7. Refunds & Cancellations
Delivery cancellations must be requested at least 72 hours before the scheduled shipment.
Refunds for delivery fees will only be processed if the cancellation meets this timeframe.
If delivery is delayed due to weather, airline restrictions, or unforeseen circumstances, Toy Poodle Paw will reschedule the delivery at no extra cost.
8. Contact Us
For any delivery-related questions or special requests, please reach out:
📧 Email: info@toypoodlepaw.com
📱 WhatsApp: +1 805 214 1120
🌐 Website: www.toypoodlepaw.com
✅ At Toy Poodle Paw, we understand that your puppy is not just a pet but a family member. That’s why we take every measure to make sure your new companion arrives safely, healthy, and stress-free.